D800 CLS problem – back from service – no solution

Today my local camera store called that my D800 is back from the dead service. That’s good ! But. The outcome of the nearly four weeks the camera spent at the service: Nothing. Nada. Nihil. Zero. Nichts. Rien.That’s bad.

They tested my D800 with a SB-600, SB-700 and SB-800 just like I did and could not reproduce the problem. The flashes always triggered reliably.

I always feared that this situation could occur. And if I had not received messages from other D800 users who have the same problem I would start doubting my sanity. But no, other people have the same problem, so I was not seeing ghosts.

Now all I can do is to wait for a firmware update and hope that the issue will be fixed by that. Until then I can’t use the D800 in the studio, and that is quite disappointing considering the proud price of the camera.



8 thoughts on “D800 CLS problem – back from service – no solution

  1. I just got my D800 with the serial at the 5000300 range and I have the same problem. I was out yesterday shooting thinking that Nikon’s CLS is working but just when I started shooting found out it doesn’t trigger the flash.
    The setup was one Sb600 and one sb700. The sb700 would never flash, SB600 would only flash intermittently if I put it right next to the camera. Total disappointment hope that Nikon resolves this…

    • Hey Shawn,
      thanks for sharing the information. Kinf of “reassuring” that other people have the same problem. Please report the problem to Nikon ! The more people report the issue the more attention it will get.

  2. I set up for a shoot on Saturday D800 failed to trigger my SB600s and SB900s. Contacted Nikon and they recommended recommend I send my camera in for service… I suppose I’ll have to invest in radio triggers now if Nikon can’t find problems.

    • I also thought about radio triggers, but this would not satisfy me. More equipment to buy, set up and operate. And all because the in-built functionality of a 2.900€ camera has issues which are obviously not meant to be that way ? Nah, Nikon should fix this. And I think they will. Perhaps the firmware update fixed this already.

      • I set this up again and tested at home and it worked, I need to confirm if the firmware fixed it.

      • I haven’t had a chance to upload the firmware upgrade yet. Hopefully that will take care of the problem

      • Hey Tim,
        I still can not confirm whether or not the issue is fixed, but two consecutive sessions showed no trigger failures (50 shots and ca. 25 shots).

        I will test CLS extensively in the next days.



  3. Hi Julian,

    I reset the camera to factory settings and used channel 2 groups A and B and was able to trigger 2 SB600s and one SB900 in a protriat shoot yesterday. shot 300 pictures without a problem. Now I’ll have to through each of my modifications one at a time to see which combination triggers the problem. Or I’ll update the firmware and press on.



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