D800 CLS issue feedback from Nikon Germany – it’s a hardware AND software issue (updated)

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***UPDATE, 24.06.2013***


Today I got the access data to the repair protocol at nikonrepair.net.

At first I have to apologize – in the initial post I mixed something up. Even with the new circuit board the problem is solved only when shooting at fully open aperture. In the original post I wrote it the other way around, see corrected part below.

The repair protocol states (translated from German):

“Electronic system repaired and adjusted. ‘Slave-Flashes’ are triggered reliably in M-mode only when the aperture is fully open. A future ‘Firmware-Update’ will probably correct this function.”
And a little bit further down:

“Spare parts
1H998-272 – SB PCB UNIT”

Phew, did you read that ? “Possibly”. They are not sure if it will be fixed.

***UPDATE END***

I am hesitant to proclame the news as a “problem solved” milestone since the problem seems to be only partially solved. To say it up front – I do not have my camera back, the info is from a phone call with a Nikon technician. Last friday Nikon Germany called me about my D800 which I sent in for a second time for repair. The technician told me that the error could be localized. With some early D800s there is a problem with the circuit board which controls the internal flash and therefore the commander mode. He did not specify the problem in detail, just that there is a problem. They replaced the circuit board in question. That’s fine, problem solved ?

Not quite unfortunately.

The problem with the CLS system (read here if you don’t know what I am talking about) still persists when the aperture is fully open, even with the new circuit board.
The problem does not occur when the aperture if fully open. (I got that messed up in the initial post, sorry about that). Again – even with the new circuit board the slave flashes are only triggered reliably when the aperture is fully open (read here if for a recap of the CLS issue)

This on the other hand is a software issue and will be addressed by a firmware update. According to the technician this update is going to be released at the end of the year.

I don’t have my camera back yet but expect it soon. Side note –  I asked them to delay the shipment because I was on vacation when he called me and I want to be home when the package arrives. So now I am waiting for the camera to return and let’s see how it performs (when the aperture is not fully open…).

Again I want to extend my recommendation to all affected D800 users: File a support case with Nikon, link to this blogpost and at least one of the videos which illustrate the problem (Video 1, Video 2). Explain in detail what the problem is, what firmware you are using and which camera and flash settings you have set when the problem occurs.

In the meantime I await the return of my camera and will report on the outcome of the repair job.

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14 thoughts on “D800 CLS issue feedback from Nikon Germany – it’s a hardware AND software issue (updated)

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